Shipping & Returns

Shipping Policy

What delivery service does POW! Tea in your face use?

All orders dispatched from our UK Warehouse (for delivery in Europe) are delivered with DHL.

How long does it take for orders to be dispatched?

Dispatch of your online order from our warehouse can take up to 3 – 5 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale/promotional periods.

How long will my order take to be delivered?

We ship all domestic orders with DHL. International orders are shipped with DPD, except for locations DPD are unable to reach, in which case your order will be shipped with Royal Mail. Please note the below delivery timeframe estimates:

 

Domestic shipping timeframes (deliveries within the UK):

3 - 5 business days

 

International shipping timeframes (deliveries to rest of Europe):

3 – 10 business days

 

Please note this is a guide only and does not include any customs processing time upon arrival at the destination.

I haven’t received my order yet

If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our customer care team here.

What are POW! Tea in your face's shipping costs?

Delivery within the UK:

Enjoy free delivery for all online purchases over £25 within the UK

Online purchases of £25 or less can be delivered for £5 within the UK.

 

International delivery:

Enjoy free international delivery for all online purchases over £60 within Europe.

Online purchases of £60 or less can be delivered within Europe for £10.

Return & Exchange Policy

What is the POW!Tea in your face's return policy?

We want you to be completely satisfied with your POW! Tea in your face purchase.

 

If you are unhappy with your purchase, then upon presentation of your product with order number, you are welcome to return the item to us within 90 days of purchase, provided the product is in its original saleable condition.

Our office;

POW! Tea in your face ltd

19 Ashridge Close

Stanford le hope

Essex

SS17 0FP

 

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded.

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